UPDATE 25_06_2007
An envelope arrived from CPW this morning which resolves this matter to my satisfaction. An odd way to run a business, but my gripe is now over. Thanks for all your help and support.
There’s a whole lot more aggro to it, but basically Carphone Warehouse have a scam involving their 0870 number which will never be answered,and I’ve exposed it. OK, the video drags on a bit, but I didn’t want to put any edits in so it’s clear there’s no cheating!
I told OFTEL, they said to check legal advice, which I briefly did, and he says that if a charge is made with the expectation that a service will be provided, and that service ISN’T provided (even after the company has been told), then an offence has been comitted.
UPDATE: The Register picked up the story!
The Carphone Warehouse said they’d “refund the customer”. I send them another recorded letter on the 1st of May. Both recorded letters have been signed for, but I’ve had no response. I’ve called the head office 3 times - I was cut off twice, and another time, I waited 20 minutes on hold…to find I’d been connected to TalkTalk sales!
Categories: my stuff, video
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