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Pipex Homecall Bulldog – customer care billing issues recording

This is really just to log the continuing and ongoing problems with Pipex Bulldog Homecall. I left in Jan 09. They’re still sending me bills, I’ve now got a warning that they may take action which may affect my credit rating.

I have phoned and emailed them several times over the last few months. On Thursday 19/03/09 I started recording the calls for use in court evidence if need be.

You can follow my progress here – note: this is NOT the beginning – this has been going on for months now.

Thursday 19/03/09 3pm

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Friday 20/03/09 09:30am

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This entry was posted on Friday, March 20th, 2009 at 9:46 am and is filed under corporate bollocks. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

  • Romeo
    Romeo doesn't have much love for you. I'm having an aweful lot of problems with them and wouldn't recommend Pipex to anyone since they were taken over by Tiscali.
  • Shaun
    I know exactly how you feel - I was a Bulldog customer - cancelled and it took 10 months for them to stop charging me. ( amazingly tough they managed to cancel the phoneline and broadband straight away !! )

    Every month the same thing - receive letter demanding i pay ( even though my phone was disconnected along with my broadband ).

    Call customer services and told it will all be sorted - then repeat again.


    Found the best way was to email customer services rather than phone but either way they were very unhelpfull.

    What a pain.
  • Dave
    I understand your frustration with Pipex's continued billing. But please be careful. You should advise the 'customer service' (?) agent that you want to record the call at the start of the conversation and they should agree. It is is illegal to make a recording of any calls without the consent of the other person.
  • Gavin H
    Fantastic! I left Pipex a few years ago and have not looked back.. although I am now with Orange UK, they also have issues from time to time.
    Good luck with your recordings - I look forward to hearing a few more of them. They're typical of the service and english standards received from overseas support/call centres.
    Thanks!
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