http://www.digitaltoast.co.uk/three-customer-services-phone-call-from-hell ...and another thing! Thu, 29 Jul 2010 12:02:35 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.digitaltoast.co.uk/three-customer-services-phone-call-from-hell/comment-page-1#comment-174823 nebulanjack Thu, 13 Aug 2009 23:02:15 +0000 http://www.digitaltoast.co.uk/?p=341#comment-174823 I lost my phone and I have been on the phone with three for over an hour to tell them it is lost and unsurprisingly..... I never managed to speak to their regular customer service person in India .... I was just on the phone for over an hour listening to their voicemail attendant and same idiotic songs played over and over again!!! .... Later, I tried again and this time surprisingly I got through after half and hour and I was then told that the thief who stole my phone had already made some premium rate calls of a £100 in the meantime and so I will need to pay for this.... This was what I was trying to prevent by calling the idiotic call personnel in the first place!!! ... If they had picked up the phone, this could have been prevented!!!.... 3 is really a poor quality service which tries to cut costs and quality by out-sourcing and poor service etc.... If u want to be more honest about 3 any further, then I would have to start using vulgarities! I lost my phone and I have been on the phone with three for over an hour to tell them it is lost and unsurprisingly….. I never managed to speak to their regular customer service person in India …. I was just on the phone for over an hour listening to their voicemail attendant and same idiotic songs played over and over again!!! …. Later, I tried again and this time surprisingly I got through after half and hour and I was then told that the thief who stole my phone had already made some premium rate calls of a £100 in the meantime and so I will need to pay for this…. This was what I was trying to prevent by calling the idiotic call personnel in the first place!!! … If they had picked up the phone, this could have been prevented!!!…. 3 is really a poor quality service which tries to cut costs and quality by out-sourcing and poor service etc…. If u want to be more honest about 3 any further, then I would have to start using vulgarities!

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