UK Debt information line - phone call recorded

February 15, 2008 2:09 pm

Fortunately, I was near a PC when I got this automated phone call. It said to press 5 if I wanted to speak to someone about my debt. In the UK, this form of random dialling is illegal, so I thought I’d try to find out a little more. And get some revenge at the same time!

You can hear him trying not to laugh at one point. Altogether a bit odd.

The address he gives is C2/111, West Enclave, Pitampura, New Delhi 11003
There is no UK Debt Information Line I can find on Google.

While I’m here, http://whocallsme.com/ was a great source of info the help me track two other “cold calling” numbers which call, but there is no-one at the other end. 08453723709 - Space Kitchens and 08451309405 - GE Capital Finance.

Both now reported.

Got a call here this afternoon from 01634 386678 was by the phone this time, but got cut off as soon as I answered it.
I phoned OFCOM on 020 7981 3040 who then gave me a reference number. Once you have this number (and only then) you call BT on 0800 731 2762. BT then tell you that there’s nothing illegal in getting 5 calls a day with no-one at the other end. Annoying, but not illegal. However, if you are with BT, they will offer you 3 months free service of Choose to Refuse, which works well. They also suggested calling the TPS, especially if you are registered with them: http://www.tpsonline.org.uk/tps/

Now, onto the meaty bit - the company name is Cost (UK) Ltd, and here’s what I found:
A petition to wind up Cost (uk) as they promoted a bankrupt company:
http://findarticles.com/p/articles/mi_hb5243/is_200308/ai_n19558394

Cost UK are timeshare scamsters:
http://forum.holidaywatchdog.com/Timeshare-&-Holiday-Clubs-The-Cost-Group-Thread-3456.html

75 silent calls from this number have been reported at Snozwangler so far:
http://www.snozwangler.com/search.php?q=01634386678

They used to have a website, but this is now gone:
http://www.costgroup.com/

They are based in Sevenoaks, Kent. Here are there details:
http://www.brownbook.net/business/47917/cost-u-k-ltd
Forum for this number: http://whocallsme.com/Phone-Number.aspx/01634386678
Does anyone want to grab a mic and, get them back and post a link to the recording here? :)

22 Responses to “UK Debt information line - phone call recorded”

Matt wrote a comment on February 18, 2008

These berks call most days at around 12.30pm. I’m at work usually but, as luck would have it they rang again at 19.00. I pressed 5 and went through to some witless goit… I asked for their registered company number in the UK and stated immediately that all employees should have immediate access to such information. He told me ‘I just work here’ and I asked to speak to his manager… surprise surprise the phone went dead.

Paul wrote a comment on March 4, 2008

…just reported them to TPS for what it’s worth. Phone number given as 0203 0260046

Paul wrote a comment on March 4, 2008

just reported them to TPS - phone number given as 0203 026 0046

Andy wrote a comment on March 5, 2008

Hi
Im a night shift worker and i recived a call from the morons from uk debt ha bloody ha at about 3 pm. First, what an insalt and secondly once awake i dont go back to sleep again, so reporting these axx holes is a must. I drive for most of the night and if i am woken up i then become a danger to other road users. Am i the only one that gets these cold call continually. when signing up to the phone company i asked not to have cold callers, what can i do to stop them???

J Mair wrote a comment on March 13, 2008

I just reported them to TPS too - well done for the recording, it’s surprising he talked for so long.

Joe wrote a comment on March 26, 2008

Can anyone tell me what TPS stands for as I shall inform the next call I get that I will be reporting them. I have several calls a week from this company on my work extension numbers. Very annoying.

JAM wrote a comment on March 26, 2008

TPS is Telephone Preference Service

I received a similar call - with no idea where they got my number - from UK Debt Information with the telephone number 0203 0260046 (same as above). I told them not to call again but the next night we received a call from UK Debt Consolidation. As soon as I started asking questions the woman sarcastically said ‘au revoir’ and hung up - Charming! I am guessing it is the same company though

Durham wrote a comment on March 27, 2008

Been suffering these calls for weeks, even though I am registered with Telephone Preference Service. If yo report them to BT Bt will tell you that dialing 5 is NOT illegal. They suggest registering with Callblocker, (Free) but thise apparently does not block all calls. Otherwise you can contact Silent Call Guard on 0870 4443969 and they will sell you a device to stop all calls. Just one problem it about £70.00. Whoops !

Sporange wrote a comment on March 27, 2008

I’ve just filed a complaint with TPS about this bunch of monkeys. It seems they pick up your details from credit card or loan applications submitted within the last 6 years. Mine must have been through Moneysupermarket.com and I have already complained to the Information Commissioners Office about them as despite having checked the box to further contact from them or other companies, within minutes of submitting my details the phone rang from one of them and various companies continued to call me over the next 2 weeks until I managed to get a stop put to it. I would love to hear of this bunch of ‘C U next tuesday’s’ shut down very soon along with moneysupermarket.com.

Why should we have to waste our time hanging on in a queue of 7 previous callers to tell them to stick it up their ample behinds?

David wrote a comment on March 28, 2008

Got the same call from them today twice first one at 14:56 so i pressed 5 the first person i spoke to had an american voice and was very abusive to me down the phone when i asked to speek to a supervisor was to to “go to hell and fu@*!ff” i blocked the number on last caller bar but at 17:07 i pressed 5 and pretended to owe £10,000 to 5 diferant companys to see what it was all about.
i was told they could reduce my outgoings and write some of them off blah blah!!, i said i know all about this sort of crap your trying to sell me to which i was told we are not selling anything sir, i then went on to ask how much this service costs me an was told 17% of what i owe to companys (caught out there selling).
i asked for a supervisor and the reply i got was “their all in a meeting would you beleve” to which i replyed “no i dont” i then asked for a number and address for head office he said i wasnt allowed to know where head office is but i can have a number to ring and complain which is 0203 026 0046 to which there is a badly recorded indian message saying their all busy right now but if you want to be removed leave your number

its a scam from start to finish there is no such company on any internet search as UK DEBT INFO this needs stamping out
Caller ID: UNKNOWN
Caller: UK Debt Info

Sporange wrote a comment on April 1, 2008

A new lot have joined the bandwagon. It seems they are all using the same recording and companies are paying in to use the system. This time it was called UK Consolidation and the ID was 0014107748094. I tried phoning it back after being put through to an automated removal system (which stated that several companies use the system and I would be removed from them all) to be told that the number is not currently in service. I had Stacey on the phone who sounded a bit American but could well have been Indian.

CallerID 0014107748094
Caller UK Consolidation

Marcel wrote a comment on April 4, 2008

I’ve just had a call just like the above, pre-recorded message, press 5 to take advantage of this little known piece of government legislation.

I press 5, american chap comes on, and says “Can you confirm you’re interesting in consolidating your loans?” (I paraphrase). I say no, registered with the TPS yada yada, and he said sorry for the call. I ask to confirm removal of number, he says yes, and hangs up.

Number was withheld.

George Charles wrote a comment on April 4, 2008

I just had a call. Hung up when they asked me to press 5, cos I presumed by doing so I’d be charged something, maybe I’m wrong about this. Anyway my question is how can we trace these tossers? I’m not talking about going round with baseball bat and clubbing them to death, just I presume there must be guy in charge of the half wits on the phone. How do we find him or her, surely BT must be able to help…

Janice wrote a comment on April 5, 2008

I got a call from them yesterday, although I’m registered with the tpf, but put the phone down as soon as I realised it was a recorded message. Thanks for this thread - if they phone again I know what to do….

Lexy wrote a comment on April 7, 2008

I have just received one of these calls hence searching online to see what I could find out about these individuals. I
just about to use my phone prior to the call so tried to cut the call off once I heard a males boring tones prattling on
debt but couldnt cancel the call. I pressed 5 and got put through to a woman with an English accent called Lauren.
She wasnt ery pleasant and I told her I wasnt happy with the call and asked where she got my number.
She hung up. Something should e done about this. The number was with held.

Julie wrote a comment on April 10, 2008

Had a call today saying they could help me. The only help I needed was for someone to do my ironing. I told the guy that I did not ask for the call and not to ring again. I also told him we were on the TPS but he said it didnt matter

Peter wrote a comment on April 14, 2008

As of April 14 they are still at it. I pressed 5 to complain, guy didn’t know if they are a Limited Co or plc, someone else told him they were neither. Head office address he gave me was in New Delhi, same as first post. Claimed never to have heard of TPS. I guess if their calls are routed through New Delhi that’s how they get round TPC (though my caller ID said ‘Withheld’ not ‘International’ but it isn’t foolproof.

Stu wrote a comment on April 18, 2008

I constantly get these calls, difference is I work in a military headquarters, so it’s not just private numbers that get abused by these fumb ducks! I have been told that I cannot register with the TPS because in essence the military phone extension does not exist so it will not be recognised. I have complained to both OFCOM and the Information Commissioner Office and have been told that registering with the TPS would not stop it any how as this is just a list that companies are supposed to abide by and not a physical block.

As a tax payer Come on OFCOM/Info Commissioner do something about these people wasting my time, effort and tax payers money.

Sarb Lota wrote a comment on April 22, 2008

Hi

Just got a call from the UK Debt Info company.

Fantastic effort from the guy that recorded the message. Priceless!

Reading from above, my experiences are a summation of the above.

I feel quite angry though that some person is going to fall for these numpties gambits. I’ve read the above in terms of stopping the problem at receipt. What can we do to stop these criminals at source?

I’m in between jobs so quite happy to follow up any suggestions.

cheers

Sarb Lota wrote a comment on April 22, 2008

Just called the number given on one of the later links (brownbrook) and it seems to be a legit company called Casey and Associates, Will Writers

Have tried to find out the other companies registered there with no luck, as yet.

gav wrote a comment on April 29, 2008

Had one tonight about 7pm (19/4), American girl… after pressing 5, she asked if i had debt, said no, then she asked if any one else in the house did, again said no.. she hung up. I think next time i will follow it through with faulse details, see if i can get some details posted out to me.

Nicki wrote a comment on May 2, 2008

Hi,

Does anyone know of a company called Search UK? We have been getting calls from them up to 3 times a day for the last 3 weeks or so. They ask for my fiance and if he’s not there they start asking me questions ‘Have you got a job’ ‘How many hours’ etc. Think they are debt company of some sort but cannot find any info on them. They have now been told repeatedly not to call, but still persist. When I spoke to the guy (’Zane’) yesterday he was rude and sarcastic and accused my fiance of lying to him by saying he was not working - which he never told them.

Fed up of them. Waiting for the next call so I can tell them to feck off

Any ideas who/ where/ what they are?

Thanks

Care to comment?